Returns & Exchanges
At Lazzoni, we stand behind the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your new furniture doesn't perfectly fit your space, we offer a streamlined return and exchange process within 14 days of delivery.
Initiate Your Request
Contact our customer care team or visit your local Lazzoni showroom within 14 days of receiving your items to begin the return or exchange authorization.
Prepare for Inspection
Ensure all items are in their original condition and packaging; our team will conduct a brief quality assessment to confirm the furniture is free from wear or damage.
Schedule Pickup
Once approved, our white-glove logistics team will coordinate a convenient time to collect the furniture from your home, ensuring a hassle-free removal process.
Refund Processing
After the items are received and inspected at our warehouse, your refund will be issued to the original payment method, minus applicable restocking and delivery fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing